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Refunds and Cancellation

Effective Date: 12 January 2025

At Oban Angling Adventures, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details on how to request a refund or exchange.

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We want to get out fishing as much as you do, but we realise sometimes trips have to be cancelled.

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1. Refund Eligibility

You may request a refund under the following conditions:

  • Physical Products: Items must be returned within 14 days of purchase, unused, in their original packaging, and in the same condition as when you received them.

  • Guiding Services:

    • Trip cancellation: Trips cancelled before 14 days in advance will be fully refunded with the deposit returned.

    • Trips cancelled within 14 days, the deposit will not be refunded, but any remaining balance will be.

    • Full refunds including deposit will be issued only in the case of weather warnings issued by the UK MET office. Rainy weather is very common in the west coast of Scotland, so come prepared! We will make every effort to make the best of weather windows for your trip, working closely with you and your schedules.

    • Changing the dates of trips will not incur additional charges. 

  • Rental equipment cancellation:

    • Rental equipment cancelled before 3 days in advance will be fully refunded with the deposit returned.

    • Rental equipment cancelled within 3 days, the deposit will not be refunded, but any remaining balance will be.

  • Refunds for services must be requested within [X days] of payment and before the service has been fully rendered.

2. Non-Refundable Items

We cannot offer refunds on:​

  • Services that have already commenced or completed.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us soon as possible using phone, email and the contact form, with your order details and reason for cancellation.

  2. Provide Proof: Include proof of purchase, such as your receipt, order confirmation, or transaction ID.

  3. Return the Item (if applicable): If the refund involves a physical product, return instructions will be provided. You are responsible for the shipping costs of returning the item.

4. Refund Process

Once we receive your request:

  1. We will inspect the returned physical item (if applicable) and notify you of the approval or rejection of your refund.

  2. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [7 days].
    Note: Refund processing times may vary depending on your payment provider.

5. Exchanges

We may offer exchanges for defective or damaged items. If you need to exchange an item, contact us through the contact form. Exchanges may be subject to stock and material availability.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or credit card statement again.

  2. Contact your credit card company or bank—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us again.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective when posted on this page. Please review this policy periodically for updates.

8. Contact Us

If you have questions or concerns about this Refund and Cancellation Policy, please contact us through the contact form.

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